Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy to the shopping cart. After you have finished your selections, click on ‘Checkout’ and you will be given further options needed to complete your order.
Our site is secure and 100% PCI Compliant. We accept card payments from banks based in the U.S. only. We accept Visa, American Express, Discover and MasterCard. If you do not wish to pay online, you may call in your card information by phone: (888) 503-4389.
Special Instructions field:
During check out, if you would like to make us aware of any special handlings, please let us know in the Special Instructions Field. Instruction examples might include things like “Please leave this order on the front porch”, or “please send order without requiring signature”.
Order Specifics:
When confirmation of your order has been received by you, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. Invoice can be sent with your order. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under priced goods, or we are no longer able to supply a particular product for some reason. Changes in pricing can occur without notice; however, we will honor pricing that is applicable when an item is purchased in our online store. Orders that cannot be funded will be returned to inventory after 15-days. If subsequently re-ordered, the order will be subject to the current pricing which may include increases that might have occurred during that period of time.
Shipping and Handling
SHIPPING COSTS are subject to change without notice. The base shipping rate of $12.00 reflects a one-pound, domestic, FedEx ground delivery not requiring a signature. Adjustments may apply for other delivery options, weights, or destinations. Final costs are based on weight and size of the package/s being shipped and the method of delivery chosen by the customer. We DO NOT charge separate handling fees.
IMPORTANT: All orders are insured to their invoice value (unless specified by the client). All orders are handled as “Ex Works” meaning that True Tape is no longer liable for the package as soon as it is received by the respective shipping company. For international order, we also ship DDU meaning the recipient is responsible for payment of all importation duties and applicable taxes. If your parcel is lost in transit, a delay in order fulfillment is likely while an investigation is opened through the respective shipper (i.e. FedEx or the US Postal Service). If requested by the customer, a replacement order can be shipped immediately at the customer’s expense. If reimbursed by the shipper for the lost parcel, the customer will receive the full credit that is due. Please call with any questions or concerns.
Delivery Schedule
We begin filling Domestic orders as soon as they are received. Most of our orders are normally shipped within 24-hours of the time that they are received. If we do not ship within 24-hours of reception of your order, we will pay the domestic ground FedEx shipping charge.
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received. International orders are processed as soon as funds are fully received.
Back Orders
If your item is not in stock, we will back order it for you or cancel the back order depending upon whether the items requested are no longer available or will take longer than 7-days to send. We will pay the shipping cost on all Domestic back-ordered items. International orders that cannot be immediately fulfilled at the time the order is placed, will be set aside until all items can be shipped at once.
Shipping
Marker-Tape is under contractual obligation to FedEx who is entrusted with the care, custody and control of delivery of orders leaving our location. There are several important considerations that must be understood regarding our shipping policy. (1) Marker-Tape does NOT insure orders for damage or loss leaving our premises. If insurance is requested and we have not yet shipped your order, we can add the cost of insurance to the order by sending a separate invoice prior to shipping. (2) In all events, Marker-Tape terms are “Ex-Works”. This means that, as soon as FedEx has possession of your order, Marker-Tape is no longer responsible for its well-being or handling. On our part, we will do whatever packaging is reasonable and necessary to protect your order while in route to your location. (3) If damage or loss occurs, you must engage FedEx to submit a claim for loss. We will facilitate your claim to the extent that we can assure proper packaging was used given the nature of the items shipped. If you wish to have your order replicated, due to loss or damage, we will duplicate your order so long as the duplicated order is funded in full while you await any reimbursement from FedEx. (4) Given that our current arrangement with FedEx is based upon the volume we ship, we will no longer ship using our client’s shipping account. This allows us to maintain lower costs for all of the clients to whom we ship. If you have any questions about these terms, please contact our office by phone: 888-503-4389 or by email: sales@marker-tape.com.
Mistakes in Ordering
Mistakes in orders placed online by customers can be exchanged for the proper item/s for a full refund so long as they are in a sellable condition once they are returned. True Tape will not pay for the cost of the return of the mistaken item from the customer to Marker-Tape, nor will Marker-Tape pay for the shipping costs to send the replacement item/s to the customer. When Marker-Tape sends the wrong item by mistake, we will pay for both the return of the product that we sent in error and pay for the item/s that was ordered by the client and should have been originally sent. We will ship the replacement in the same manner as the original order. For example, if the shipment was originally ordered using FedEx Ground, we will use FedEx Ground to send the proper item/s.
Returns
Your satisfaction is guaranteed. We offer a 100% money-back guarantee on all non-liquid purchases (excluding shipping) returned within the first 30-days of the date shipped. A 15% re-stocking fee might be levied for returns over 30-days, depending upon product condition.
Performance Promises or Guarantees
Our products are not intended for use in wound care and no warranty exists, express of implied, that convey a medical benefit.
Privacy
We does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the ‘Remember Me’ Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfill customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
We reserve the right to utilize email addresses on file to send promotional information regarding Marker-Tape products only. These emails might include; coupons, sales points, new product information, recalls and/or other pertinent site and product news. Client can opt out of all promotional campaigns by sending an email to sales@marker-tape.com with “PLEASE REMOVE” in the subject line. Thank you!
AGREEMENT TO ARBITRATION
In the event a legal claim might arise between Purchaser and Marker-Tape, its associates, affiliates, and/or assigns, or Purchaser’s client/s and Purchaser and/or Marker-Tape, its associates, affiliates and/or assigns, such disputes shall be settled and resolved exclusively by Binding Arbitration the rules of which shall be dictated by the applicable arbitration laws for the State of Colorado. Any and all arbitration settlements against Marker-Tape. shall be completely resolved with a total expense value not to exceed $2,500.00, including all applicable attorneys fees, and affiliated expenses.
More about Colorado Arbitration can be found at this website: http://www.coma.com